Internal COST per hour — never the customer billing rate · accounting/admin only
Resolution order: employee-specific → role → shop default. These rates value labor COGS; they do not change customer invoices or QBO. Changing a rate does not rewrite finalized snapshots until you click Recalculate on an invoice/report.
Shop default
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Set the shop-wide default on the invoice Cost/Margin card (Labor Cost Rate) or the Accountant page.